VELZA — Shipping Policy

Last Updated: October 11, 2026

At Velza, we aim to make your shopping experience simple, smooth, and convenient. Please read our shipping policy before placing an order.

1. Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability, supplier processing, and order volume.

You will receive an order confirmation once your purchase is completed.

2. Shipping and Delivery Times

Velza operates as a dropshipping store, so products may be shipped directly from our suppliers.

Delivery times depend on the product, shipping destination, supplier, and selected shipping method. Estimated delivery times, where available, will be shown at checkout or communicated to you after ordering.

Please note that delivery estimates are not guaranteed and may be affected by customs inspections, public holidays, weather, or courier delays.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions stated on our website.

4. Order Tracking

If tracking information is available, it will be shared by email when your order has been shipped. Tracking updates may take some time to appear.

5. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us as soon as possible at [Your Customer Support Email]. We cannot guarantee address changes after an order has been processed or shipped.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at [Your Customer Support Email] with your order number.

We will review the available tracking information and help you contact the relevant supplier or shipping carrier where necessary.

7. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination country. Any applicable charges and the party responsible for paying them depend on local law and the shipping arrangement.

Customers should review their local import requirements before ordering.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact us at [dreamcart614@gmail.com] and include your order number and clear photos of the item and packaging.

We will review your request under our applicable return and refund policy.

9. Contact Us

For shipping questions or order assistance, contact:

Store: Velza
Email: [dreamcart614@gmail.com]
Country: United Arab Emirates

Thank you for shopping with Velza.